1. General

At BAGZ, we stand behind the quality of our products and want every customer to have a great experience.

Due to the nature of nicotine products, we are unable to accept returns or exchanges on opened or unopened products once they have shipped.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. After reviewing your request, we'll gladly provide a replacement or another appropriate resolution.

2. Order Issues

If your order is missing, damaged during transit, or incorrect, please contact us within 7 days of receiving your order. Please include your order number and photos of the issue (if applicable) so we can assist you as quickly as possible.

Email: hello@bagzusa.com

3. Questions

If you have any questions about your order or need assistance, we're here to help.

Email: hello@bagzusa.com

Last Updated: June 29, 2026